About Our Company
Person centred is our future
We have a vision that all care services, whether they be; Care / Nursing home, Domiciliary care service, Supported living service, Respite service or Day Place opportunity service, they should be operating to a minimum rating of CQC GOOD.
We have the personal experience of working towards and achieving the CQC highest award – OUTSTANDING We passionately believe that our experience and knowledge, together with our unique tools, provide the base for a training package that will give you the ability to provide; a quality service to all individuals, enhance the culture of the Company and the staff you employ to significantly impact on the service you provide.
We strive to improve the reputation, recognition and standing of the Health and Care Sector for individuals and other stake holders to make them feel valued, empowered, supported and understood
We want person-centred practices to be provided to all individuals living or being supported by a professional service. We also want your staff to have their own person-centred approach and to be encouraged and supported.
Mark Robinson Co Director
mark@infinitycareconsultancy.co.uk
“I am passionate in my belief that every individual deserves the best possible care, which is underpinned by a person centred approach”
10 years experience of setting up and managing a domiciliary care service
10 years experience of being a Director and Company Secretary
10 years experience of being a care setting Manager and responsible person through CQC
Owning and Managing a Domiciliary Care Service that achieved ‘OUTSTANDING’ accreditation from CQC
Working alongside Local Authorities and Public Authorities in both Health Care and Social Care
20 years experience in delivery of front line services across numerous settings ( Hospital wards, Care Homes with nursing, Individuals own homes and supported living services, individuals with learning disabilities, palliative care and end of life services
Nikki Thompson Co Director
“My entire working life has been driven by the desire to ensure all people using our services get the person centred care package they deserve”
21 years multi sector practice front line hand services
Care Manager support for local authority
Person Centred planning facilitator for local authority
Person Centred lead / advisor for Care homes ( private)
Lead support for 6 care homes in achieving OUTSTANDING status from CQC
National care awards 2016 - Regional WINNER for West Midland region and National FINALIST for Care Innovation
Personal experience in supporting adolescent Mental Health
21 years experience is supporting individuals with learning disabilities, older people services and dementia care
Dementia awareness trainer and meaningful activity
Take a quick overview at how we work
Leadership
Behaviours that reflect this Value
Seeing a passion in our support and relationship with our customers with agreed clear shared values and vision
Being full committed to the people and service we support.
Always striving for the best outcomes for people and the services they provide
Enthusiastic and energic about the service we provide
Behaviours that do not reflect this value
Demotivated and uncommitted to our plans with our customers
The clear and shared values that are not met in relation to time frames and outcomes.
Distracted by other projects or commitments
Broken communication lines and misunderstood goals, impacting on positive outcomes for people and services.
Creativity
Behaviours that reflect this Value
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We work with businesses to celebrate and develop residents and staff’s gifts and skills- you will receive a bespoke support package with us to develop value based working cultures with good person centred outcomes for individuals in receipt of your service and team members. People will bring their whole self to work and a culture will be open transparent and accepting of all. A diverse array of thinking will be encouraged to take place. We will help others to think for themselves and honour differences We alter our service flexibly to suite the needs of the client and their goals and aspirations. Our business celebrates diversity and our communication and approach take off our judgement from our own lens of experience to hear your truth |
Behaviours that do not reflect this value
Services including ours would not identify and uphold people's unique personhood, values
People would all communicate and think the same from enforced control over style
Varying learning styles would not be considered
People will be demotivated and closed
Compassion
Behaviours that reflect this Value
We stand for respecting our own and other views showing kindness to our own and others needs, taking off any lenses of judgement from our own values and life experiences taking everyone’s experiences as Their unique perspective
We will work in an open transparent honest environment when we work in compassion
We will see deeper knitted understanding teams and observe positive outcomes for people using services and better staff holistic wellbeing
Behaviours that do not reflect this value
We will observe a stagnant service and a gossip culture, users of the services unique identities will not be upheld or understood.
Increase In complaints through feedback from all stakeholders which will be reflected in external inspections
We are critical of ourselves and others who we provide services too.