Introduction

Infinity Care Consultancy was founded in 2020 with a passion to support services to break away from a traditional stagnated model of care and educational delivery.

“Putting people first is at the heart of all we do”.

  • We believe that Owners, Managers, & Staff Teams are the driving force to ensuring positive cultural change within the Health & Social Care Sector. 
  • Embedded Personalisation practices that are empowering and liberating across the service is the only way to achieve outstanding care delivery for both the individuals using the service  and for  the staff that work within the sector.

Situated in beautiful rural Herefordshire, Mark & Nikki have an extensive combined 39 years’ experience and knowledge working professionally and personally in the Health & Social Care Sector. 

  • Owning, Managing & leading culture change within Care Home & Domiciliary Care Services.
  • Success in achieving Care Quality Commission rating of  “Outstanding” Domiciliary Care. 
  • Leading & Supporting services to achieve unique Person-Centred Methodology using tools and Nationally recognised techniques, Knowledge and Training to achieve their individuals and organisations values and goals.  
  • We are affiliated & trained by nationally/ international experts in Health and Social Care. 

 

Our Values

We work with Passion, Knowledge, Integrity & Flair living into our embedded values of compassion and understanding of the Health & Social Care Sector and its challenges. 

We believe that an inclusive and supportive approach is extremely important to building working relationships with all stakeholders and customers, thus creating a safe and integral space where compassionate open communication takes place, and you are met with a healthy supportive critique using “blame free” methodology and a safe reflective learning culture which is the foundation of success. 

Our passion is to assist you to not only ensure that you are fully compliant but to enable you to reach your innovative potential using workable & tangible methodology. 

Setup support for new Social Care Businesses in line with CQC compliance.

Quality Assurance checks and audits

Values based recruitment support

Developing policies and procedures

Mandatory Bespoke training for Health and social care

Effective Kloe evidencing and recording

Developing outcome focused care plans

Strength based Risk assessments 

Senior and bespoke managers training

Business contingency plans

Statement of Purpose & Continuous Improvement Plans

Activity audits and Occupational Care home development

Person centred facilitation courses (1 or 2 day's)

What is Person Centred Thinking training

The 12 tools of person-centred planning to achieve user led outcomes

One page profile training for users and staff teams

Support sequence to outcome Training

Person Centred Review Training for managers and Leaders

1:1 training for staff in Health social care or Education sectors with accredited courses

Lead Role guidance and training in Dementia practice, Oral Hygiene, Infection Control, Dignity, medication, positive behavioural support.
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Our Vision

  • All registered care services residential, nursing, domiciliary, schools and youth services should be operating at a minimum of CQC “Good”. With your commitment to develop we can help you to move from Requires Improvement to a “Good” Minimum and help you to maintain or develop your rating.  We want to work with proactive services that are consistent in their desire to improve and be become beacons of great care.
  • With our support we will proactively encourage services to explore their own values for their organisation and support the services to live into them evidencing unique innovative solutions based around the people’s aspirations who use and are employed by the service. 
  • Mark’s expertise of Compliance & Qualifications enables him to undertake Mock Inspections in line with regulatory requirements.
  • Nikki’s vast experience, qualifications coupled with a regional award for innovation in Person-Centred Approaches will ensure that your service is fully encompassed in the working and understanding of what great person-centred practice is. 
  • As a team we are strong advocates for people using the service but also the team that supports the service. 

Services we support

We cover the following areas, Herefordshire, Gloucestershire, Worcestershire, West Midlands, West Wales, South Wales, South West, South East
Domiciliary Care service
Independent Support Services
Care homes
Education & Support services

What Clients Say About Us

Please find a small selection of testimonials from our clients.
At the end of 2020 we asked Nikki and Mark to guide us in creating our new company to ensure we met standards for the industry. Not only did you achieve this, but you went out of your way to collect the most difficult information that would have been most time consuming for ourselves. The work you presented was clear and concise and hugely beneficial to what we are doing. Without your help we would have had to delay this project which was the last thing we needed to do as a team. The extra effort you put into this really made a big difference not only for me, but the team also. Thank you!”

"We approached Infinity Care Consulting for some initial advice on setting up our our care business, and were immediately impressed by their knowledge and professionalism as well as enthusiasm and warmth.  Mark and Nikki live and breath the industry, and their years of experience helped in guiding us through our initial set up."

“We were referred to Mark and Nikki and have not been disappointed.  We were keen to get the best advice to support is as we worked our way through all the regulations and then support us with training in the future.  Mark and Nikki gave us sound professional advice in a caring and understanding way.  They over delivered, as they always do."

‘We employ a team of 7 care staff, and there was a big transition when my son moved into his own house to live independently.  With his complex care issues, we were very concerned for my son, and his PA team, to ensure they were all safe and comfortable with this move. We consulted Mark from Infinity care Consultancy to help with that – we needed to ensure all the staff were happy and comfortable providing care without the constant back up of mum, and that my son was happy, comfortable and safe.  Mark’s input has been fantastic – the PA team, and my son, have really enjoyed having him on board, and gained so much from his wealth of experience.  If we have a question, or concern, Mark is always so responsive to emails and calls – he has provided training, advice, and spotted any gaps we had in our systems, training manuals, and risk assessments.  The team are now all comfortable and confident in their roles, providing the best possible care for my son.  Knowing we can call on Infinity Care Consultancy has made this transition so easy and worry-free, thank you Mark!’

Free Consultation

Contact us today and get your first